We want you to be completely satisfied with DigitalWaveTV. This Refund Policy explains when and how you can request a refund.
1. 7-Day Money-Back Guarantee
New customers are covered by a 7-day money-back guarantee. If the service does not work and our support team cannot resolve the issue, you may request a full refund within 7 days of your original purchase.
2. Eligibility
- The request is made within 7 days of the initial purchase.
- You contacted support and allowed a reasonable opportunity to fix any issue.
- The purchase is a first-time subscription (not a renewal or upgrade).
3. Non-Refundable Cases
- Requests made after the 7-day window.
- Issues from unsupported devices or inadequate internet where solutions were declined.
- Reseller credits, gift cards and discounted purchases, unless required by law.
- Accounts terminated for violating our Terms.
4. How to Request a Refund
Contact support@digitalwavetv.com with your order details and a brief description of the issue.
5. Processing Time
Approved refunds are issued to your original payment method and may take 5–10 business days to appear.
6. Chargebacks
Please contact us before initiating a chargeback, as doing so without contacting support may result in account suspension during review.
7. Contact Us
For any refund question, reach us at support@digitalwavetv.com.